Shipping Policy

Last updated: September 14, 2026

Thank you for shopping with Cuby Dash Co. We’re committed to making your ordering experience as simple and reliable as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during periods of high demand, holidays, product launches, or promotional events.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary depending on the destination, shipping method, carrier, and current shipping conditions.

For U.S. orders, estimated delivery is typically:

Standard Shipping: 7–15 business days after processing.

Please note that delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, customs processing, high order volumes, or other circumstances outside our reasonable control may affect delivery times.

Free U.S. Shipping

Cuby Dash Co. currently offers Free Standard Shipping on eligible U.S. orders.

Additional or expedited shipping options may be available at checkout for an additional charge.

Any shipping options and applicable charges will be displayed before you complete your purchase.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number. In some cases, tracking information may take several business days to display movement.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at support@cubydashco.store.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

Lost or Delayed Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us at support@cubydashco.store with your order number.

We will review the available tracking information and assist you with the appropriate next steps.

Please note that carrier delays do not automatically mean a package has been lost.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors, building management, or the applicable carrier.

If you are still unable to locate the package, contact us and we will help review the situation.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your Cuby Dash™ arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@cubydashco.store with your order number and photos or videos of the issue when requested.

We will review the situation and work with you on an appropriate resolution in accordance with our Refund Policy.

International Orders

Availability of international shipping may vary by destination.

International customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by their country or local authorities unless otherwise stated during checkout.

Cuby Dash Co. does not control these charges or customs processing times.

Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing or fulfillment.

Once an order has shipped, it cannot be canceled and our applicable return conditions will apply.

Contact Us

If you have questions about your order or shipping, please contact:

Cuby Dash Co.
support@cubydashco.store

Website: cubydashco.store