Refund policy
Cuby Dash Co. — Refund & Return Policy
30-Day Satisfaction Guarantee
At Cuby Dash Co., we want to make sure you’re satisfied with your purchase and feel confident choosing our products. Eligible orders are backed by our 30-Day Satisfaction Guarantee.
You may request a return within 30 days of the date your order is delivered, subject to the eligibility requirements below.
Return Eligibility
To be eligible for a standard return, your item must be:
- Unused and unopened.
- In its original packaging and original condition.
- Returned with all accessories, components, manuals, and other items originally included.
- Accompanied by proof of purchase.
Once the original product packaging has been opened, or the product has been removed from its packaging, installed, connected, activated, or used, it is no longer eligible for a standard return or refund due to change of mind, preference, compatibility concerns that were disclosed before purchase, or similar reasons.
Please review product information and compatibility requirements carefully before opening and installing your Cuby Dash™ product.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at support@cubydashco.store.
Please include your order number and, when requested, photos or videos showing the issue so our team can evaluate the claim.
If we determine that the product arrived damaged or defective, or that an incorrect item was sent, we will work with you on an appropriate resolution.
Starting a Return
To request an eligible return, contact us at support@cubydashco.store within 30 days of delivery and include your order number and reason for the return.
Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.
If your return is approved, we will provide instructions regarding where and how to send your package.
Return Shipping
Unless the return is the result of an incorrect, damaged, or defective item for which Cuby Dash Co. accepts responsibility, return shipping costs are the responsibility of the customer.
Original shipping charges, including expedited shipping charges, are non-refundable unless otherwise required by applicable law.
Refunds
Once an eligible return is received, it will be inspected to confirm that it meets our return requirements.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Items that are returned opened, used, installed, incomplete, damaged after delivery, or otherwise not in their original eligible condition may be denied a standard refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@cubydashco.store.
We cannot guarantee cancellation once an order has entered processing or fulfillment. If the order has already shipped, the applicable return conditions above will apply.
Exceptions and Consumer Rights
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Contact Us
For questions regarding returns or refunds, contact:
Cuby Dash Co.
support@cubydashco.store